Frequently asked questions
Q: What is your service area?
A: We primarily service Klein, Champion Forest, Spring, Willowbrook, and some neighborhoods in Cypress, Woodlands, Tomball, and Humble for drop-in visits. Depending on the distance, we may require either a longer visit for certain areas, or a mileage fee for shorter visits. We accept overnight bookings up to 30 miles away.
Q: Are you insured and bonded?
A: Yes we are insured and bonded through Pet Care Insurance.
Q: I want you to watch my pets. What is the process?
A: We are thrilled that you want us to be your pets new best friend! First, we will have a phone call to discuss your needs. We will then arrange an in person consultation to get to know you and your pets. Prior to the consultation, you will need to fill out our Pet Care Agreement, and create your account with Time To Pet. Once you fill out your profile we can proceed with the in person meeting! Filling out your pets information prior to our meeting helps us understand your pets before meeting them face to face.
Q: Do you charge for meet & greets?
A: Yes, we charge $50 for our in-person consultation.
Q: Why do you charge for meet & greets? Other petsitters do it for free.
A: We charge a fee for to compensate any sitters who will be present at the meeting for their gas and time. We do not set up an in person meeting until it is confirmed that you will be booking with us- our initial phone consultation is free of charge and is when we determine if we are a good fit. Our meeting happens after bookings are finalized- it is to handle key exchanges, introduce ourselves to you and the pets, and go over pets’ routines before you leave for your trip.
Q: How do I pay you?
A: In our Time To Pet software, you will be prompted to save a payment method when creating your account. You can pay with credit card, debit card, or link a bank account. You will receive invoices before your booking, and you can choose to pay it yourself at any time leading up to the booking. We do automatic invoicing, so if you would rather us handle it, your payment method will be automatically charged in full prior to the first day of your booking.
Q: Can I leave a tip after my booking?
A: Yes, you may leave a tip at any time. The tips are split evenly between all sitters who cared for your pet. After a booking ends, you can still re-open an old invoice and leave a tip for a prior stay! You can also set up an optional automatic tipping if you choose to do so, and this will be automatically applied to every invoice going forward.
Q: What is Time To Pet and why do I need it?
A: Time To Pet is the software we use to handle all business functions. This user-friendly app allows you to view all the reports we send after our visits, and has a chat feed where you can directly message your sitters! You can request services, cancel or change appointments, create detailed profiles for each of your pets, view your upcoming visit schedule, view invoices, and make payments- all through the app! Every visit is also GPS tracked- you can see what time your sitter arrived and left, how long they stayed, and even view the route your sitter walked with your pup!
Q: What kind of pets do you care for?
A: We primarily care for dogs and cats, however we have also taken care of hamsters, Guinea pigs, rabbits, fish, turtles, chameleons, bearded dragons, African Sulcata Tortoises, and birds!
Q: Do you do housesitting?
A: Yes, we can check on your house even if you don’t have pets!
Q: What if my pet is on medications?
A: We administer medications of any kind, and are trained to give insulin shots to both dogs and cats. We also can administer subcutaneous fluids.
Q: Do you groom dogs or cats?
A: We no longer offer bathing or nail trim services
Q: Do you work with aggressive/reactive pets?
A: As long as we are safely able to enter and exit the home, we work with aggressive/reactive animals on a case-by-case basis. We will decline care if we do feel the pet is a threat to the safety of our team members or to the safety of the other animals in the household.
Q: How many visits does my pet need every day?
A: Dogs with no doggy door require a minimum of three drop-in visits per day. Dogs with a doggy door require twice daily visits. Cats and other small animals require once daily visits.
Q: Do you do every other day visits for cats?
A: We do not. For the safety of your pet, we require that cats be checked on daily.
Q: Do you charge more for extra pets?
A: We do not charge an extra pet fee, our listed prices include all pets in the household.
Q: Do you charge more on holidays?
A: In order to provide you with quality care every day of the year, we work all holidays so you can enjoy yours worry-free! We charge a holiday fee per visit during peak travel seasons.
Q: Will you text me photos of my pet while I am away?
A: We send detailed written reports through Time To Pet after every visit which include photos of your pet! These reports are GPS tracked and timed.
Q: Who will be entering my home?
A: At Liz’s Pet Care, we operate as a small team. Working as a team ensures that your pets will have uninterrupted care no matter what happens!
Q: What happens if I book a certain length of time and you go over time?
A: We charge for our time, so if for any reason a visit requires us to stay longer to complete all our tasks, we charge accordingly for the amount of time spent at the visit.
Q: Are you hiring?
A: We are not currently hiring at the moment, but if you are interested in being considered, please fill out our hiring form for future consideration.